Frequently Asked Questions

My watch is broken, how can I get it repaired?
Bulova has several service centers throughout the world. Please see our list of Bulova service centers to find the one closest to you.   If you have any questions, please contact us at service@bulova.com or call toll-free 800-233-3350 Monday to Friday, 9am to 8pm EST.

My battery is dead, where can I get a new one?
We recommend taking your watch to your nearest authorized Bulova retailer.   Use our Store Locator to find an authorized dealer near you.

I need a new band (or new links) for my watch, where can I get those?
If you are in the United States, please email parts@bulova.com to request the parts you are looking for.   In other countries, please contact service@bulova.com.

How can I tell if my watch is authentic?
The easiest way to know if your watch is authentic is if it was purchased from an authorized Bulova retailer.   If you’re unsure, please contact the retailer you purchased it from or contact us at service@bulova.com.

Where can I find out about my warranty?
Your watch is covered by Bulova’s 3-Year Global Warranty from the moment it was purchased.  To qualify for warranty service, you will need to provide proof of purchase (eg. Bulova watch receipt) from an authorized Bulova retailer.

How can I get a manual for my watch?
Most manuals are available for download as a PDF.   Please refer to our Manuals page to find the manual for your watch.

How do I wind my mechanical watch?
Mechanical watches are powered by the movement of your wrist as you wear it.   It is recommended that you use a watch winder when you are not wearing your watch every day.   If you use a watch winder for your Bulova Automatic, set your winder to 700 – 900 CW rotations per day.  Please refer to our Manuals page to find the manual for your watch.